General information about DoneDone
In business, it is sometimes difficult to juggle all the necessary tools. Between marketing, project management or customer support, software accumulates and processes become unnecessarily complex. Instead, with DoneDone, you make sure things get done with ease. This all-in-one tool centralizes your needs and simplifies both your employees’ and your customers’ daily lives.
The strength of the DoneDone SaaS tool is that it adapts to your needs. By centralizing all the needs related to your team, your projects and your customers, you accelerate the processes and reduce the associated costs.
The use cases of DoneDone are very varied:
- Product team: Your employees can use DoneDone to track features and fix bugs.
- Customer support: You can centralize customer tickets and respond to them.
- Marketing team: From content creation to advertising campaigns or event planning, your team can gather everything on DoneDone.
- HR department: Your HR consultants can manage job postings and talent hires.
In addition, DoneDone is the perfect companion for employees who work remotely. The tool allows them to stay connected with other team members and track the progress of projects and tasks with ease.
All these features are ideal for improving the work of your employees. They spend less time on low-value tasks. They are happier at work and more involved in projects.
The performance of the DoneDone platform is demonstrated by the growing number of companies that choose this solution. Honda, Discovery Channel, the University of Southern California and the Portland communications agency Wieden Kennedy use DoneDone to solve problems every day.
See alternatives to DoneDone like Asana or Slack.What is DoneDone used for?
DoneDone is a versatile software solution that streamlines business operations for small enterprises. It serves as a centralized hub for various tasks, from project management to customer support, reducing complexity and enhancing efficiency. For instance, a product team can utilize DoneDone to monitor feature development and bug fixes, while the marketing department can manage content creation and campaign planning. HR consultants can also handle job postings and talent acquisition through the platform. The software is particularly beneficial for remote workers, enabling seamless collaboration and progress tracking. By automating low-value tasks, DoneDone boosts employee productivity and engagement, leading to improved business performance.DoneDone pricing
Collaborate
$5
/ user / month
Unlimited projects
Custom workflows
Integrations
Due dates
Outreach
$10
/ user / month
Unlimited mailboxes
Mailbox & conversation reporting
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DoneDone features
Get things done
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Manage workflows optimally
Optimize workflows by utilizing pre-designed task tracking, customer support, and hiring workflows from DoneDone. Alternatively, build your own custom workflows to tailor to your specific needs and keep productivity high.
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Track tasks efficiently
The DoneDone tool helps teams get organized and complete assigned tasks. The platform tracks bugs, tasks and issues. Each employee can know at any time what he or she has to do and where to follow the completion of the tasks in progress.
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Connect with your teams quickly
Easily synchronize development and support teams. By linking internal tasks to a customer support conversation, issues are resolved faster with engineering and customer service teams working together.
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Deliver responsive customer service
Ensure excellent customer service with DoneDone's automatic email forwarding feature, which streamlines communication between your support teams and customers. Eliminate the hassle of broken email chains and keep all important conversations in one place.
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Track performance with precision
Monitor your team's performance with precision and ease using DoneDone's ergonomic and relevant dashboards. Keep track of various key performance indicators (KPIs) such as ticket response times and task resolution efficiency to make informed decisions.
20 DoneDone Reviews
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Nicholas
DoneDone: A Standout Choice for Project Management
As someone who's used many project management tools in the past, I can confidently say that DoneDone is one of the best. Its combination of powerful features, ease of use, and excellent support make it a standout choice.
August 18, 2024
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Faye
DoneDone: Affordable and Valuable Solution for Business Owners
As a business owner, I've found DoneDone's pricing to be very reasonable. The value it provides in terms of improved productivity and efficiency far outweighs the cost
August 13, 2024
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Rachel F
DoneDone: Empowering Remote Workers with Seamless Collaboration
As a remote worker, DoneDone's cloud-based platform has been a game changer. I can access my projects from anywhere, making it easier for me to stay connected with my team
August 5, 2024
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Ethan N
DoneDone's Reporting Features for Effective Team Management
As a team leader, I appreciate DoneDone's comprehensive reporting features. Being able to see at a glance the status of all tasks and bugs helps me keep my team on track
July 29, 2024
DoneDone: Pros & Cons
Pros
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All-in-one platform: The tool allows you to centralize your needs in one place.
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Easy to use: Intuitive software that’s fun to pick up
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Relevant features: Some features are interesting such as exporting to CSV or bulk editing.
Cons
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Dedicated to SMEs: This software is not suitable for large companies
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Simple feature set: The tool may not be a good fit for teams that require a lot of complex features
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Stand-alone tool: Integration with an existing workflow is complex, as there are few integrations.
Why is DoneDone better than other Customer Support software?
DoneDone has more positive reviews than Asana: 94 vs 91
DoneDone is easier to use than Asana: 4.6 vs 4.5
DoneDone is more suitable for small businesses thanks to its good value for money than Asana: 4.5 vs 4.4
DoneDone has better positive reviews than Basecamp: 94 vs 87
DoneDone is better at ease to use than Basecamp: 4.6 vs 4.5
DoneDone is better at value for money than Basecamp: 4.5 vs 4.2
DoneDone is easier to use than Nifty: 4.6 vs 4.5
DoneDone is easy to use compared to Slack: 4.6 vs 4.5
