General information about Customerly
Customerly is a user-friendly customer service software designed to improve customer relationships and enhance business growth. It offers real-time live chat support, email marketing automation, and customer segmentation.
Its live chat feature allows businesses to interact directly with customers, providing immediate responses to queries. The software's email marketing tools enable businesses to create personalized email campaigns, improving customer engagement and retention.
Additionally, Customerly includes a survey tool for gathering customer feedback and insights. The platform's user segmentation feature allows businesses to target specific groups of customers based on their behavior or demographics.
With its intuitive interface and robust features, Customerly helps businesses provide superior customer service, drive customer loyalty, and increase sales.
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See alternatives to Customerly like LiveAgent or Freshdesk.What is Customerly used for?
Customerly is a valuable tool for small businesses looking to improve their customer service and boost their growth. It provides a direct and instant way to communicate with customers via live chat, allowing for quick problem resolution, for example. Its email marketing automation can be used to launch loyalty campaigns, such as special offers for regular customers. Finally, customer segmentation helps to target specific promotions, for example, offering discounts to customers of a certain age range.Customerly features
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Customer segmentation
Customerly's user segmentation feature allows businesses to target specific groups of customers based on their behavior or demographics -
Email marketing automation
The software includes email marketing tools that enable businesses to create personalized email campaigns, improving customer engagement and retention -
Real-time live chat support
Customerly offers a live chat feature that allows businesses to interact directly with customers, providing immediate responses to queries -
Survey tool
The platform includes a survey tool for gathering customer feedback and insights -
User-friendly interface
Customerly has an intuitive interface that makes it easy for businesses to provide superior customer service, drive customer loyalty, and increase sales.
19 Customerly Reviews
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Emily J
Customerly: A Supportive and Responsive Team Committed to Continuous Improvement
The team at Customerly has been very supportive and responsive. Their commitment to continuous improvement is evident in the regular updates and new features they roll out.
August 10, 2024
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Marilyn Rodriguez
Customerly: Enhancing Customer Relationships and Experience
I am extremely satisfied with the performance of Customerly. It's helped us manage our customer relationships better and has improved our overall customer experience
August 5, 2024
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Roger S
Streamlined Workflow: Customerly's Automation Boosts Efficiency
The automation features in Customerly have streamlined our workflow tremendously. We've seen a significant reduction in manual tasks and an increase in efficiency
July 30, 2024
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James Johnson
Customerly: The Live Chat Revolution for Startups
5 Stars - I've tried many chat software, but Customerly surpasses them all significantly. This software has transformed my approach to customer support. The days of using bulky software with loud notifications for incoming chats are over. Now, I'm welcomed by a smooth interface that lets me view essential lead information, establish Tags and Events for email marketing funnels, and manage customer chats in a stylish web panel. Its user-friendliness is top-notch in the industry, and for such a young company, it's an encouraging beginning. I don't have any major issues with this software. It's crucial to remember that they are a new company, and like all new companies and people, they make errors, learn, and develop. There have been instances when the UI or a feature wasn't as refined as a larger competitor, but Luca and his team regularly send emails to keep me informed about what's going on and how to provide even more value to my clients.
July 22, 2024
Customerly: Pros & Cons
Pros
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Live Chat Support: Customerly provides a real-time chat feature that allows businesses to interact with their customers instantly, improving customer service and satisfaction
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Customer Segmentation: The software enables businesses to categorize their customers into different segments based on various factors, allowing for more targeted and personalized marketing strategies
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In-App Surveys: Customerly offers in-app survey tools that help businesses gather valuable feedback from their customers, leading to better understanding of customer needs and preferences.
Cons
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Limited customization options: Customerly does not provide enough customization options for users to fully tailor the software to their specific needs
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Lack of advanced features: While Customerly offers basic customer service tools, it lacks more advanced features that other platforms provide
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Learning curve: New users may find the software difficult to navigate initially, requiring a significant amount of time to fully understand and utilize all its functionalities.
Why is Customerly better than other Customer Support software?
Customerly has more features than LiveAgent: 133 vs 62
Customerly pricing plans are more competitive than Freshdesk: 4.4 vs 4.3
Customerly is better at number of features than Freshdesk: 133 vs 94
Customerly has more options than Help Scout: 133 vs 71
Customerly has more features than HelpCrunch: 133 vs 78
Customerly is more versatile than Gorgias: 133 vs 54
