What is UpKeep?
Pros from reviewers
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Effective information storage and provision: UpKeep excels in storing and providing information, making data accessible to everyone once inputted. This proves useful over time, especially in tracking a machine's maintenance history and preventing repetition of the same job
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Detailed tracking of locations, parts, and assets: The software allows users to input and track locations, parts, and assets in great detail. This feature is particularly useful in managing and controlling the location and distribution of assets
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Preventative maintenance setup and quick information input: UpKeep's preventative maintenance setup, quick information input, and customization abilities put it a step above its competitors. It is most effective when used for its intended purpose, maintenance
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User-friendly and functional: UpKeep is user-friendly and functional, fulfilling all maintenance needs across a facility. It allows users to monitor work, share progress throughout the organization, and receive updates on their phones
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Cost-effective: UpKeep is cost-effective, offering a low cost and easy entry. It is particularly beneficial for small businesses looking for a user-friendly way to achieve their maintenance goals.
Cons from reviewers
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Limited customization options: Some users have reported that the customization options in UpKeep's work order forms are lacking. This could limit the software's flexibility and adaptability to specific business needs.
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Difficulty updating PMs or creating a PO: Some users have reported that updating preventative maintenance schedules or creating purchase orders can be challenging. If you click off the screen to update a component, you may lose the entire thing you were working on
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User interface could be improved: Some users have reported that the user interface could be more intuitive, particularly when moving parts around or locating assets. This could potentially slow down workflow and efficiency
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Lacks advanced features: While UpKeep is excellent for basic maintenance management tasks, it lacks some advanced features that seasoned users might want. This could limit its usefulness for more complex operations
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High cost for small businesses: At $45 per user, the cost of UpKeep can be prohibitive for many small businesses. This could limit its accessibility for smaller operations
Main features
Starting Price
Free Plan
Work order management
Inventory management
Analytics and reporting
Preventive maintenance
Asset management
Starting Price
N/A
Free Plan
No
Work order management
Inventory management
Analytics and reporting
Preventive maintenance
Asset management
How UpKeep compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is UpKeep best for according to our reviewers?
Logistics and Facilities Managers: These users find UpKeep useful in managing logistics and facilities. The software's user-friendly design and regular updates simplify task tracking and planning
Maintenance Teams: These teams can use UpKeep to track a machine's maintenance history, preventing repetition of the same job. It allows them to review previous diagnoses and potentially identify recurring issues
Technical Users and Administrators: These users primarily choose UpKeep because of its pricing - only technical users and admins need paid subscriptions. It's extremely easy to set up and input data, and it's incredibly helpful for scheduling work orders.
Asset Managers: UpKeep allows these users to input and track locations, parts, and assets in great detail. It's particularly useful for managing assets such as rented laptops and electronic equipment, controlling their location and distribution
Facility Managers: UpKeep is beneficial for these users as it centralizes maintenance requests for numerous buildings spread over a large area. It also enables them to schedule repairs and ongoing maintenance effectively
UpKeep Reviews
4.6
UpKeep rating
4.5
Ease of use
5.0
Customer service
4.6
Value for money
4.5
Likelihood to recommend
4.4
Features
24 UpKeep Reviews
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Mary J
UpKeep: An Excellent Platform for
UpKeep has been an excellent platform for our business, allowing us to track work orders and jobs in real time. It's easy to enter and view notes, and any concerns are addressed immediately. My experiences with Ryan and his team have been nothing but positive. UpKeep has saved us money and increased our profits by accurately tracking time and materials used on jobs, which helps us bill appropriately. The ability to add multiple notes reduces confusion among employees on projects and assists with future warranty claims. I'm grateful for this fantastic product!
September 16, 2024
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Albert A
Efficient Asset Management with UpKeep
My overall experience with UpKeep has been largely positive. It has brought accountability and transparency to the management of our assets, both owned and rented. It's been an excellent solution for managing our assets, especially in controlling the location and distribution of our rented laptops and electronic equipment. Since we started using UpKeep, we've been able to locate, manage, and renew our equipment with ease. We also use it to track work orders, as it integrates well with our ERP. However, the cost of $45 per user can be a bit steep for many small businesses, and the training required to use this tool can be challenging. I also think the permissions management could be improved. We chose UpKeep because it offered the best cost-benefit ratio in our analysis. We switched to UpKeep because we needed a robust application that could track our assets and work seamlessly with our ERP.
September 8, 2024
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Ethan Miller
Insightful Reporting Feature for Informed Decisions
The reporting feature is another standout, it provides insightful data that helps us make informed decisions
August 31, 2024
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Brittany C
Review on Upkeep Software: A User's Perspective
I am very happy with Upkeep as it has significantly improved the efficiency of my daily work planning. We started using it in mid-July and so far, the experience has been very positive.
August 26, 2024
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Richard J
Effortlessly User-Friendly
I have been using UpKeep to formally document our maintenance work, which has improved our scheduling and transparency. It has become crucial for maintaining our current customers and attracting new ones. Setting up the system allowed us to review and enhance our current practices. We use UpKeep for all our maintenance needs across the facility. I created a plan and found it easy to customize the system to our needs. I found the meters particularly useful and appreciated the numerous online videos for visual learners like me. So far, we haven't encountered any downsides to the software. There was a brief adjustment period, but it was short-lived. We chose UpKeep because it seemed the most cost-effective and user-friendly way to achieve our goals. The vendor responded to our review, thanked us, and informed us that they're always improving and adding new features based on customer feedback. They also provided a link.
August 20, 2024
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Ruth Garcia
Task Management on the Go with Mobile App
The mobile app is a game-changer, it allows me to manage tasks on the go, which is crucial in my line of work
August 11, 2024
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Philip E
Effortless Setup and Daily Use with UpKeep: A User-Friendly Experience
I am impressed with UpKeep's knowledgeable sales team and user-friendly design. The work request portal and app are precise and easy to use, allowing all staff to input requests and track progress. The front desk can schedule appointments and access real-time information, while technicians can see work requests as they are created, boosting our productivity. UpKeep also flags priority work orders for quick response times. It serves as a central hub for managing all our information, improving our organization. We can generate work requests, track inventory, manage resident billing, and assets through the app. It also provides reports. However, it lacks a notification system for processing invoices. We chose UpKeep for its sales team's willingness to trial the software, its easy setup, and mobile use. We switched to UpKeep because it exceeded our needs in terms of ease of use.
August 4, 2024
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Nancy B
Solid Starter CMMS Solution for Everyday Use
I believe UpKeep is a fantastic basic CMMS for daily use, ideal for handling work orders, scheduled maintenance, and parts/inventory. However, it lacks some advanced features that seasoned users might want. It's extremely easy to set up and input data, and it's incredibly helpful for scheduling work orders. The analytics are basic and they do take shortcuts to achieve numbers. Regrettably, the downtime tracking tool can't be used with manual events. I primarily chose UpKeep because of its pricing - requesters are free and only technical users and admins need paid subscriptions. The initial presentations were also well executed and polished.
July 30, 2024
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Ann Brown
Paperless and User-Friendly: UpKeep
Upkeep has allowed me to transition from paper work orders, enabling quick referencing of past orders. It has improved our company's communication and efficiency in equipment repair. However, I find that the mobile and desktop functions are not identical, which can be problematic when I'm in the field. Overall, Upkeep is very user-friendly.
July 21, 2024
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Logan W
Off to a Fantastic Start with UpKeep!
My initial experience with UpKeep has been extremely positive. The support from the California team has been commendable, providing us with numerous QR labels for our assets and stock room. Having worked with five different CMMSs and being responsible for two implementations, I find UpKeep to be the most seamless and easiest to use. The setup was straightforward and it has been well-received by my team and the entire organization. The software's user-friendliness and functionality fulfill all my needs. I receive updates on my phone, can monitor work, and share our progress throughout the organization in an understandable way. The low cost and easy entry have also been significant benefits. There have been minor quirks with the system that required some adjustment. For example, updating PMs or creating a PO can be difficult when you click off the screen to update a component and then lose the entire thing you were working on. It would also be helpful to have distinct location differences for assets and stock rooms. Despite these minor issues, we chose UpKeep and will continue to use it.
July 16, 2024
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Andrew
Responsive and Helpful Customer Support
I've found the customer support to be very responsive and helpful whenever we've had any issues or queries
July 7, 2024
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Eulalia D
UpKeep: Streamlining Facility Management Effortlessly!
I find UpKeep extremely beneficial in streamlining maintenance operations. Its simple design allows me to monitor and schedule work orders with ease. The app's task delegation and real-time updates keep my team aligned. Our maintenance management has greatly improved with UpKeep. Its intuitive design and regular updates simplify task tracking and planning. However, I find the customization options in UpKeep's work order forms lacking and think the mobile app could benefit from some functional enhancements. I switched to UpKeep due to its user-friendly design and helpful tools for managing work orders, tracking assets, and conducting routine maintenance.
June 30, 2024
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Nicholas N
Streamlined Multi-Facility and Asset Management with UpKeep
I find UpKeep to be an excellent portal for centralizing our building management needs. Its ticket-based system and asset management enable us to schedule repairs and ongoing maintenance effectively. We can also track equipment failures over time, aiding us in making informed decisions on whether to repair or replace. We plan to expand its use to other departments in our facility. Overall, it's a really great app!
June 24, 2024
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Aaron
Works Wonders for Us!
I appreciate Upkeep as it has been beneficial in centralizing maintenance requests for our numerous buildings spread over a large area. We haven't encountered any issues with the site's mechanics. The feature to upload pictures is particularly useful. I'm glad to provide my input.
June 15, 2024
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Johnny
Highly User-Friendly Software with Supportive Staff
I find the UpKeep software very user-friendly and the staff helpful. It was easy to implement in our workplace and encourage people to use it. It offers numerous expansion options including stores management and vendors. However, the reporting feature still needs some improvements, but it seems these are already being worked on.
June 8, 2024
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Margaret Rodriguez
Exploring UpKeep: A User's Perspective
I am appreciating all the features of Upkeep, especially the creation, scheduling, and tracking of work orders, and setting up PM. It's functioning well for us. The vendor responded positively to my feedback in November 2023, expressing their pleasure that Upkeep is serving my team well and offering additional help if required.
June 1, 2024
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Flannery D
Excellent Software
The Upkeep app has been instrumental in managing our preventive maintenance schedules. Its ability to organize equipment by various filters is impressive. The feature of recurring schedules based on the last completed date is particularly helpful, as we previously had to manually track this on a spreadsheet.
May 27, 2024
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Eric B
Improved Productivity with User-Friendly Maintenance Tracking Software
The software's user-friendly interface has made it easier for my team to track maintenance activities and it has significantly improved our productivity
May 19, 2024
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Jerry B
Exceptional Work Order and Task Management with Upkeep
I've been using Upkeep for a while now and I must say, it's an exceptional tool for managing work orders and tasks
May 12, 2024
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Philip A
Upkeep: The Software Keeping Your Business on Track
I believe Upkeep is a software that can help a company stay organized and compare cost per asset. It allows departments to run weekly and monthly KPI's, highlighting areas that need improvement and where the most impact is being made. I think it's a great software model and I would recommend it.
May 5, 2024
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Deborah E
Tailoring Software to Fit Our Needs: Upkeep's Customization Options
I appreciate the customization options Upkeep offers, it allows us to tailor the software to our specific needs
April 29, 2024
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Raymond R
UpKeep Boosts Productivity!
As part of a Maintenance team, we've seen increased productivity using UpKeep. The software is user-friendly and almost always issue-free. I suggest adding a comment section for completed work orders. We chose UpKeep for its simplicity, affordability, and ease of use. It's easy for our Maintenance department to understand. The vendor responded to my review, thanked me, and informed me that they continually improve and add new features based on customer feedback. They also provided a link to their support page for future queries.
April 23, 2024
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Kyle Brown
Delighting Customers with the SPOC App
My experience with UpKeep has been extremely rewarding so far. I find it easy to provide and update data for clients, as well as handle their requests and inquiries. The software is user-friendly, making download and upload tasks simple. It's accessible to anyone, anywhere, enabling them to request our services. Tracking team work and submitting it to clients when needed is also straightforward. Everyone desires top-notch service at the lowest price, and UpKeep delivers on this. I chose UpKeep because it fulfills both soft and hard services requirements. It's easy to use and understand, and it's beneficial for the entire team.
April 15, 2024
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Heather E
Benefiting from Asset Tracking Feature
I've found the asset tracking feature particularly useful, it has allowed us to keep an accurate record of all our equipment
April 13, 2024