What is Paycom?
Pros from reviewers
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Expense Management: Paycom expense streamlines the process of submitting and approving team and department expenses. It allows the creation of expense templates for recurring monthly expenses, saving significant time and effort.
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Benefits Management: The benefits management feature simplifies the potentially complicated process of researching, understanding, and enrolling in company-sponsored benefits. A single dashboard displays all employee benefits, making it easy to find what is needed and make changes as necessary.
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Unified HR system: Paycom provides a unified system for HR tasks and processes, making it an excellent tool for small to medium-sized businesses. It simplifies HR and payroll tasks, boosting productivity by minimizing the time spent managing time, information, and benefits.
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Performance Management: The performance management feature allows efficient monitoring and management of team performance. Instead of resource-intensive annual performance reviews, notes can be added throughout the year, making end-of-year performance evaluations much easier.
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User-friendly: Paycom is very user-friendly and easy to use. It conveniently displays leave balance and future accruals, sends reminders about missing or editing punches, and makes setting up direct deposit straightforward. It also allows easy reviewing of weekly hours, approving time, and requesting time off.
Cons from reviewers
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Difficulty accessing the time clock: Some users have reported that accessing the Paycom time clock can be time-consuming, potentially causing late clock in/out.
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Inexperienced transition and payroll teams: Some users have reported that the transition and payroll teams they worked with were inexperienced and lacked a thorough understanding of their own system, leading to unexpected issues and complications
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Issues with time punch change requests: There have been reports of issues with updating time punch change requests on both the employee and supervisor screens, which can lead to over corrections due to lag
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Complex HR and Admin management side: While the employee interface is generally user-friendly, some users have found the HR and Admin management side to be extremely complicated and difficult to set up, requiring a significant amount of effort
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Lack of demo account: Unlike many of its competitors, Paycom does not provide a demo account, which can make it difficult for potential users to fully understand the system's capabilities before committing to it
Main features
Starting Price
Free Plan
Assessments
Gradebook
Streamlined payroll processing
Individual development plans
Comprehensive HR management
Starting Price
N/A
Free Plan
No
Assessments
Gradebook
Streamlined payroll processing
Individual development plans
Comprehensive HR management
How Paycom compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Paycom best for according to our reviewers?
Small to Medium-sized Businesses: Paycom is an excellent tool for these businesses as it provides a unified system for HR tasks and processes, boosting productivity by minimizing time spent managing time, information, and benefits
HR and Payroll Managers: These professionals find Paycom user-friendly and easy to use, with features that simplify HR and payroll tasks, such as leave balance display, future accruals, and reminders for missing or editing punches and approving payroll
Employees: Paycom is accessible on computers and mobile phones, allowing employees to access their payroll documents, complete and store onboarding documents, trainings, time management, paystubs, tax papers, and more, improving efficiency
HRIS Implementers: Paycom's system is smooth and easy to learn, with an employee self-service interface that empowers employees by giving them control over their own information, and its transition and training process is smooth and well-organized, with excellent and patient trainers.
Team Leaders: Paycom's performance management feature is beneficial for team leaders, enabling efficient monitoring and management of team performance, and its expense feature streamlines the process of submitting and approving team and department expenses
Paycom Reviews
4.4
Paycom rating
4.5
Ease of use
4.5
Customer service
4.3
Value for money
4.2
Likelihood to recommend
4.3
Features
24 Paycom Reviews
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Dennis G
Efficient and Reliable with Minimal Issues
As a Paycom user, I find it efficient, reliable, and ideal for smaller organizations. It's accessible not only on computers but also on all employee mobile phones, allowing employees to access their payroll documents. It enables the completion and storage of onboarding documents, trainings, time management, paystubs, tax papers, and more, saving time and improving efficiency. However, there are some issues with updating time punch change requests on both the employee and supervisor screens, which can cause over corrections due to lag. Additionally, accessing the Paycom time clock can be time-consuming, potentially causing late clock in/out. Despite these issues, I rate Paycom 5 stars for simplifying our payroll needs.
September 16, 2024
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Peter S
Game-Changing Compliance Capabilities: Staying Ahead of Labor Laws
The software's compliance capabilities have been a game-changer, helping us stay up-to-date with ever-changing labor laws
September 10, 2024
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Benjamin Jones
Excellent Client Support.
My point of contact, Tiffany Dang, has been incredible, conducting onsite visits and helping me navigate any issues I encounter.
September 1, 2024
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Janice B
Thrilled with Paycom!
So far, my experience with Paycom has been outstanding. I value its online accessibility, which lets me use it from anywhere. It's easy for me to use and process our company's payroll. I have no complaints about Paycom. The vendor responded positively to my feedback in November 2023.
August 24, 2024
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Edward S
Paycom: Your Payroll Solution
The transition to PayCom as a payroll service has been smooth. The process of gathering information and training started early, preventing any rush. The training is conducted in one to two-hour sessions, allowing me to maintain focus. All sessions are recorded for future reference. The software also includes easy-to-navigate help documentation. After completing the training, I was assigned a dedicated specialist team, who are easily reachable.
August 20, 2024
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Easton G
Paycom Shows Great Patience
I find Paycom to be well-organized with excellent and patient trainers. Teaching new people about a new product can be challenging, but the team at Paycom is always understanding and helpful.
August 12, 2024
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Janice D
Avoid Squandering Precious Time on This Product
I discovered that Paycom doesn't provide a demo account like many of its competitors, forcing me to rely on a brief 1-hour demo from a salesperson, which didn't fully showcase the system's capabilities. While the employee interface was acceptable, the HR and Admin management side was extremely complicated and difficult to set up, requiring a lot of my effort to make it work. Many promises made during the sales pitch were not fulfilled. The transition and payroll teams I worked with were inexperienced, lacked payroll knowledge and understanding of their own system, and I found myself guiding them through several issues I didn't anticipate. Our employees were not set up correctly and products I paid for were not accessible on our account. I quickly realized that this system was not suitable for our team and decided to cancel our account. The customer service was quite terrible, even at the upper management level.
August 3, 2024
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Johnny F
Efficient Employee Empowerment: The Self-Service Portal Revolutionizes Administrative Tasks
The self-service portal is a standout feature, allowing our employees to manage their own information, reducing administrative workload
July 27, 2024
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Jacob Garcia
First Experience Setting Up with ACA on Paycom
As a first-time user setting up the ACA process, I found this webinar to be very informative and helpful in resolving issues. I appreciate the option to re-watch and learn how to correct critical, important, and general issues.
July 20, 2024
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Eric G
Paycom's Robust Reporting for Strategic Decision-Making
I appreciate the robust reporting capabilities of Paycom, which provide insightful data for strategic decision-making
July 13, 2024
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Esme D
Satisfied Employees and Content Management
The Paycom app/desktop works great and provides all the necessary information I need about an employee quickly. It also empowers employees by giving them control over their own information. Any changes are made by the individual themselves. It's very user-friendly!
July 8, 2024
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Richard Williams
Excellent HR Tool and Management System
I consider Paycom an efficient payroll processing tool with a centralized employee management system. It excels in employee performance reviews, time tracking, and customer service. However, I find the reporting complex and sometimes have difficulty finding or customizing the reports I need. I selected Paycom for its excellent customer service and extensive features. The vendor responded positively to my feedback in October 2023, expressing gratitude and happiness that their product and service have improved efficiency for my organization.
June 30, 2024
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Ruth
Exceptional Customer Service: Paycom's Knowledgeable and Responsive Representatives
Paycom's customer service is top-notch, with knowledgeable and responsive representatives always ready to assist
June 24, 2024
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Ryan Garcia
Simplified Benefits Administration Saves Time
The benefits administration feature has simplified the way we manage employee benefits, saving us valuable time
June 15, 2024
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Susan B
Incredible Experience with TSR in Paycom!
My TSR has been fantastic to work with. He was always quick to respond and answer any questions I had, and I knew I could reach him at any time. Implementing a new HRIS system is a huge task, and I attribute all our success to our representative, Kurt. There were some bumps and issues along the way, but I knew we would work as a team to resolve them. Working with the Paycom system has been smooth and easy to learn, and I appreciate the employee self-service interface. Our managers have given positive feedback and are excited about the changes we've been able to make in our organization thanks to Paycom.
June 8, 2024
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Hyacinth S
Superior Payroll Experience with Paycom
Reviewing my weekly hours, approving time, and requesting time off is easy with Paycom. I have no complaints and prefer it over my previous software. The vendor responded in November 2023, expressing their pleasure that Paycom has improved HR and payroll processes for me and my organization.
June 2, 2024
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Natalie
Streamlining Recruitment with Paycom's HR Suite
Paycom's comprehensive HR suite has streamlined our recruitment process, making it easier to track applicants and onboard new hires
May 26, 2024
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Jonathan G
Streamlined Payroll Solution with Paycom
I find Paycom to be very user-friendly and easy to use. It conveniently displays my leave balance and future accruals. I appreciate the reminders it sends about missing or editing punches, and approving payroll. Setting up direct deposit and making changes is also straightforward. However, I find some of the reminder emails for managers redundant. Overall, I'm pleased with how Paycom has simplified my HR and payroll tasks.
May 21, 2024
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Questa S
Streamlining HR Management with Paycom
Paycom is an excellent tool for small to medium-sized businesses that require a unified system for HR tasks and processes. It has boosted productivity by minimizing the time I spend managing my time, information, and benefits. The performance management feature is especially beneficial, enabling me to efficiently monitor and manage my team's performance. Instead of a resource-intensive annual performance review, I can add notes throughout the year, making end-of-year performance evaluations much easier. We recently began using Paycom expense, which has streamlined the process of submitting and approving team and department expenses. A notable feature is the ability to create expense templates for recurring monthly expenses, saving us significant time and effort. The benefits management feature simplifies the potentially complicated process of researching, understanding, and enrolling in company-sponsored benefits. A single dashboard displays all employee benefits, making it simple for me to find what I need and make changes as necessary.
May 13, 2024
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Tyler F
User-Friendly Paycom Software
I have found Paycom to be an incredibly user-friendly software
May 5, 2024
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Patricia
Paycom: An Outstanding HR/Payroll Software
Paycom is an incredible HR/Payroll software that handles all aspects, from garnishments to FMLA, Tax Center, and ACA. The implementation was fantastic and the support was outstanding. Their customer service is always ready to assist with a smile. Everything operates seamlessly.
April 29, 2024
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Dylan
Insight on Paycom: A Review
My experience with Paycom comes from my previous job, so I understand how the system operates. However, I've noticed my colleagues, who lack my experience, often have difficulties using the system as intended. They struggle to get clear and consistent instructions on how different modules should work from various departments within Paycom. I believe Paycom already offers a lot, but it hinders its own progress with new developments when there's significant room for improvement on existing features that could greatly enhance the work life of HR professionals.
April 21, 2024
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Clive S
Excellent Employee/Employer Interface with Paycom
I find the setup for education and training materials on Paycom very straightforward. Its payroll handling is excellent and the tracking of documents and training is impressive. I particularly enjoy the paycheck approval feature, which I find very user-friendly for employees. However, I think it could improve by allowing the creation and sending of more detailed surveys and reports. I switched to Paycom because my previous software wasn't fulfilling the needs of my practice. I appreciate the vendor's positive response to my review.
April 14, 2024
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Jacob Johnson
Joined Paycom in January - My Review
I've been using Paycom since January 222 and initially found it refreshing after a poor experience with ADP while onboarding over 5 employees. I appreciated Paycom's technology and the dedicated specialist provided. However, by 223, I had been assigned four different specialists without explanation, and the service quality declined with each change. When I informed Paycom that I would be terminating their services due to organizational changes, the service quality dropped even further. I was told I would only have system access for three days post-termination, which was surprising as I still have access to my 221 ADP account. I ended up paying $5 for 9 days of extended access, but they refused to extend it to the new year, leaving me to mail out all the W2s to my employees. I'm disappointed with how my relationship with Paycom ended.
April 13, 2024