What is Kisi?
Pros from reviewers
-
High-quality products and exceptional customer service: Kisi is known for its high-quality products and excellent customer service, providing quick and effective solutions to any issues that arise
-
Easy to use and manage: Kisi is easy to use and manage, allowing you to add users, create groups, and set custom policies depending on the employee
-
Global access control solution: Kisi provides a global access control solution, allowing you to manage access across multiple locations through a single, easy-to-use administrative portal.
-
Specific access permissions: Kisi allows you to set specific access permissions, such as one-day access for event hosts or contractors, or indefinite access with different permissions for after hours or weekend access
-
RFID capabilities and phone access: Kisi offers RFID capabilities and the ability to use phones as access keys, providing a modern and convenient way to secure your office
Cons from reviewers
-
Occasional system glitches: There have been instances where the Kisi controller goes offline, preventing clients from having 24/7 access and requiring additional purchases to resolve the issue
-
Limited features: While Kisi offers a range of features, there are some, such as Covid screening and enhanced administrative control levels, that are not currently available
-
Reliance on WiFi: Kisi's system is dependent on a stable WiFi connection, which can pose a security risk if the WiFi network goes down, despite the vendor's reassurances of offline support
-
Forced change in pricing: Kisi has been known to switch customers to a per user billing system, which can significantly increase costs, even if the customer has a pre-paid contract.
-
Limited hardware options: Kisi does not provide an in-door mounted security system, which can be a disadvantage for businesses that require this specific type of security system
Main features
Starting Price
Free Plan
Multi-Location Management
Integration with Business Tools
Keyless Entry
Cloud-Based System
Real-Time Activity Tracking
Starting Price
N/A
Free Plan
No
Multi-Location Management
Integration with Business Tools
Keyless Entry
Cloud-Based System
Real-Time Activity Tracking
How Kisi compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Kisi best for according to our reviewers?
Office Managers: They can use Kisi to maintain HIPAA compliance by keeping office doors locked at all times. The system's RFID capabilities and the ability to use phones as access keys are particularly appreciated
CRM Users: Kisi integrates with various CRM systems, making it a suitable choice for those needing a compatible access control solution. Despite occasional system glitches, Kisi's customer service is responsive and committed to finding efficient solutions
Global Companies: Kisi is ideal for companies needing a global access control solution. It allows managing access across multiple locations through a single, easy-to-use administrative portal. The app is user-friendly and the hardware complements it perfectly
Coworking/Event Space Managers: They can manage access for over 100 members, staff, contractors, and regular events. Kisi allows them to set specific access permissions and unlock doors remotely via the app, improving work/life balance
Small Business Owners: Kisi is a cost-effective solution for small businesses needing door security. The administrative portal and features are modern and user-friendly, and users have the flexibility to use their phones as keycards.
Kisi Reviews
4.4
Kisi rating
5.0
Ease of use
4.5
Customer service
4.6
Value for money
4.7
Likelihood to recommend
4.5
Features
19 Kisi Reviews
-
Alexander
Enhanced Security with Kisi: CEO's Perspective
As a CEO, I value the added security Kisi provides. The two-factor authentication feature ensures only authorized individuals can access our premises
August 10, 2024
-
Christine D
Kisi's Detailed Activity Logs: A Valuable Tool for Property Managers
As a property manager, Kisi's detailed activity logs have been extremely helpful. They provide a clear audit trail of who accessed which areas and when
August 6, 2024
-
Madison J
Effortless Scalability: Kisi's Software for Seamless Growth
As a system administrator, I appreciate how Kisi's software can be easily scaled as our company grows. Adding new doors and users is quick and simple
July 29, 2024
-
Ira M
Kisi's User-Friendly Software for Facilities Management
As a facilities manager, I've found Kisi's software to be very user-friendly. The setup was straightforward and the support team was always available to assist
July 20, 2024
-
Pamela B
Dependable and User-Friendly Access Control with Kisi
I am extremely pleased with the Kisi platform. It's a versatile access control solution that operates flawlessly in most situations. I use Kisi for after-hours access control at one of our largest offices, with over 100 end users set up on the app. We've had no complaints or operational issues from a user perspective. As an admin, the service makes it incredibly easy to manage all aspects of the access control solution, from users and permissions to settings like scheduled unlocks. The app is reliable and straightforward, a significant improvement over traditional access cards or keys. However, I wish the gSuite Directory sync was more developed. It's useful for importing users, but it can't sync more than one level deep into our organizational structure. I also wish it had two-way sync or SSO capabilities. Currently, when a user leaves our company, we have to remove them from gSuite and then log in to remove them from Kisi. The vendor has responded.
July 13, 2024
-
Jack C
Centralized Access Control? Kisi Nails It! Plus, 6-Star Customer Support!
My company needed a global access control solution. Previously, we depended on security companies for individual installations and required a person at each location to control access and issue entry cards. We needed a system that could instantly disable access when someone left the organization or was terminated, without relying on the vigilance of the person at the location. Kisi turned out to be the best solution for managing access across multiple locations through a single, easy-to-use administrative portal. The app is user-friendly and the hardware complements it perfectly. Our users appreciate the ease of entry and exit, and our security teams find it simple to enable and disable access. The features I wish Kisi had, such as SAML 2.0 and enhanced administrative control levels, are already in their development pipeline. We switched to Kisi because it met all our needs and their staff was extremely helpful in getting us started. The vendor responded with gratitude for my positive feedback and expressed happiness for meeting our expectations.
July 6, 2024
-
Sarah
Effortless. Simple to Install and Dependable!
I've been recommending Kisi to my clients for years and only started using it internally when we moved into our own office from a co-working space. As an Admin, I find Kisi easy to use and manage, allowing me to add users, create groups, and set custom policies depending on the employee. Despite considering myself the least technical person on our team, I found setting up the hardware in our office straightforward, thanks to the Kisi app and their excellent documentation. The mobile app makes it easy to access our space, and we can even set up physical 'badges' for contractors or external staff who need access but don't want or need to use the Kisi app. Occasionally, the door reader doesn't pick up my device to unlock the door, and if you have an iPhone, putting your device to Kisi's reader will automatically trigger ApplePay. However, this is a device 'feature' rather than an issue with Kisi, and you can always open the app.
July 2, 2024
-
Barrett M
Unlocking Modern Office Security with Kisi
I found Kisi to be a more cost-effective solution compared to its competitors when setting up our new office. The administrative portal and features offered by Kisi are modern and user-friendly. They consistently introduce new features and improve existing ones. We never faced any issues with the system and it provided our users with the flexibility to use their phones as keycards. However, I wish they had features for Covid screening. Currently, they only provide capacity management and tracing. It would be useful to have a pre-screening feature for anyone wanting to use our office through the same app they use for access. I chose Kisi over Kastle systems because the latter seemed outdated and more expensive. I believe this is because they don't cater to smaller offices or businesses. We only needed door security for three doors, but their pricing seemed more suited for larger businesses and they couldn't really accommodate us. This was back in 2019, so things might have changed now. The vendor responded to my review.
June 24, 2024
-
Mark D
Kisi Provides Peace of Mind for Business Owners
As a business owner, Kisi has provided me with peace of mind knowing that our office is secure. The remote unlock feature has been particularly useful for letting in early morning deliveries
June 16, 2024
-
Alexis Davis
Kisi's Seamless Integration Simplifies User Access Management for IT Professionals
As an IT professional, I appreciate Kisi's seamless integration with our existing tech stack. It has made managing user access a breeze
June 10, 2024
-
Stephanie S
Flexible Security: Custom Access Schedules for Office Managers
As an office manager, I've found the ability to set custom access schedules incredibly useful. It allows us to maintain security while still providing flexibility for our staff
June 3, 2024
-
Catherine E
KISI Software: Effortless Access Meets Reliable Security!
I find the KISI software incredibly user-friendly and my team enjoys the convenience of using an app to access our suite. I also appreciate the feature that allows me to grant temporary access to visitors. Although the system is Wifi-dependent and can be affected when the Wifi is down, it's not a significant problem as it rarely occurs and my regular key still functions. The vendor was receptive to my feedback and informed me that Kisi provides offline support. If the internet connection is lost, Kisi has two backup methods for unlocking doors or elevators: an offline cache on the reader and on the phone.
May 27, 2024
-
Keaton D
Delivers as Promised: Kisi's Reliable Keyless Solution
I find Kisi to be an excellent and dependable solution for our coworking space, as it eliminates the need for physical keys. Its admin panel is user-friendly, allowing easy management of users and scheduling of door unlocks. The only drawback is that the system fails if there's a power or internet outage, but this is a common issue with all internet-enabled keyless door access systems. I opted for Kisi because we required a commercial solution with multi-user management, and Kisi perfectly meets our needs. The vendor responded to my review, informing me that Kisi does provide offline support. If the internet is down, Kisi supports two fallback mechanisms for unlocking doors or elevators: offline cache on the reader and on the phone.
May 20, 2024
-
George E
Revolutionizing Access Control: Remote Management Made Easy
it has streamlined our access control immensely. The ability to manage access rights from anywhere is a game-changer
May 14, 2024
-
Forrest G
Efficient Cloud-Based Security System: Kisi
As a security manager, I find Kisi's cloud-based system incredibly efficient
May 6, 2024
-
Janice
Effective System Run by Unethical Operators: A Warning to Gym Owners
I recently purchased a new set of doorlocks for my third outlet, costing over $2000. However, within two weeks of receiving the items and subscribing, I was told by the company that I would be automatically switched to a per user billing from 1st December. This was despite my pre-paid customer contract valid until 1st November 2023, which included a certain number of integrations and users. The day before the forced change, I had about 1,700 users in my database, much less than the 10,000 users I was allowed. Despite this, the forced change in pricing would raise my bill to nearly $2000 per month, a nearly 50x cost increase. I have been using KISI as my preferred access control manager because of their integration with Glofox, our gym management software provider. The integration took a while to set up, but once it was done, it worked well.
April 29, 2024
-
Daniel Rodriguez
Streamlining Employee Offboarding: The Invaluable Power of Easy Access Rights Revocation
As an operations director, the ability to easily revoke access rights has been invaluable. It has made offboarding employees much smoother
April 23, 2024
-
Betty Jones
Kisi: Pioneering the Future of Access Control
I consider Kisi essential for managing our coworking/event space. With over 100 members, staff, contractors, and regular events, it's the only way to ensure appropriate access. I value the ability to set specific access permissions, like one-day access for event hosts or contractors, or indefinite access with different permissions for after hours or weekend access. The feature to unlock doors remotely via the app has significantly improved my work/life balance, as I no longer need to be on-site to open doors. The only drawback is its reliance on our wifi network, which could be a security issue if the wifi is down. However, the vendor has reassured me that Kisi provides offline support, with two backup methods for unlocking doors or elevators in case of internet loss.
April 16, 2024
-
Virginia W
Exploring Kisi: A User's Perspective
I'm experiencing problems with the Kisi controller as it keeps going offline, hindering my clients from having 24/7 access. Kisi proposed that I buy an extra device costing over $700 or suggested that the issue might be with my internet connection. However, after a technician's inspection, it was confirmed that my internet connection is not the problem, but the Kisi device is. I switched to Kisi because it's the only one that integrates with my new CRM. In response to my issues, Kisi recommended that I install a Kisi reader with offline caching to maintain service during internet downtimes and consider getting a stronger router for a more stable connection. They have pledged to find a cost-effective and efficient solution for me and I should anticipate a Kisi representative to reach out to me for further help.
April 15, 2024