What is Influitive?
Pros from reviewers
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Effective customer advocacy and marketing tool: Influitive is a leader in the field of customer advocacy and marketing, offering a refreshing approach in the B2B business world
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Excellent customer support and resources: Influitive provides timely, polite, and thorough customer support, along with useful knowledge base articles and bi-weekly coaching sessions with advocacy experts
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Remarkable results: Within the first 30 days of using the software, users have reported gaining new software reviews, referral leads, and volunteers for references, impressing not just the users but also their executives
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Enhances customer retention, engagement, and revenue: Influitive allows users to target various audiences with customized content, regardless of the industry or geographical location, thereby enhancing customer retention, engagement, and revenue.
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User-friendly with a small learning curve: Influitive is simple to use and easy to navigate, with a small learning curve for new admins. It also provides a VIP community for networking and exchanging ideas with other experts
Cons from reviewers
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Rewards system challenges: The rewards aspect of Influitive can be difficult to manage. It's challenging to correlate the value between the money spent on rewards and the feedback received from customers, making it hard to see the value of customer feedback
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Limited customization options: Despite its many features, Influitive lacks extensive customization options. This can be a hindrance when trying to tailor the software to specific business needs or when trying to implement customer feedback
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Navigation issues on the admin side: Some users have reported difficulties with navigation on the admin side of Influitive. For instance, trying to navigate back just one page can sometimes take the user farther back than intended
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Delays in updates and feature improvements: While Influitive is committed to improving its software and features, updates and improvements can sometimes take a while to come through. This can be frustrating when certain features are seen as a priority by the user but not by the broader landscape.
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Difficulty in understanding reporting data: While Influitive offers strong reporting features, the large amount of data can be overwhelming and difficult to understand and sort through. This can pose a challenge when trying to create a narrative for organizational leaders
Main features
Starting Price
Free Plan
Gamification
Engagement marketing platform
Challenge management
Analysis and reporting
Integration with other tools
Starting Price
N/A
Free Plan
No
Gamification
Engagement marketing platform
Challenge management
Analysis and reporting
Integration with other tools
How Influitive compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Influitive best for according to our reviewers?
Community Managers: Those who are responsible for building and managing online user communities. Influitive offers a platform for information sharing and discussion boards, making it an effective tool for community engagement
Customer Success Managers: Professionals who are responsible for ensuring customer satisfaction and success. Influitive's user-friendly interface, responsive support team, and useful templates make it a valuable tool for enhancing the customer journey and engagement
Global Brand Managers: Professionals who are responsible for managing a brand's reputation and presence globally. Influitive allows them to target various audiences with customized content, regardless of the industry or geographical location, thereby enhancing customer retention, engagement, and revenue.
Customer Advocacy Managers: Professionals who are responsible for building and managing customer advocacy programs. Influitive provides them with strong reporting features, outstanding customer service, and integration with other tools, making it an essential tool for their work
Marketing Executives: Leaders in the field of marketing who are looking for innovative approaches to customer engagement. Influitive's customer advocacy and marketing approach is seen as refreshing and results-driven in the B2B business world
Influitive Reviews
4.6
Influitive rating
4.5
Ease of use
5.0
Customer service
4.5
Value for money
4.5
Likelihood to recommend
4.5
Features
19 Influitive Reviews
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Janice R
User-Friendly Influitive: Navigating the Platform with Ease
Lastly, the user-friendly nature of Influitive makes it easy even for non-tech savvy individuals to navigate through the platform.
August 12, 2024
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Donna Davis
Real-time Customer Engagement Tracking: Empowering Data-driven Decisions
The software's ability to track and measure customer engagement in real-time has helped us make data-driven decisions
August 4, 2024
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Ivan
Motivating Rewards System Boosts Customer Engagement
The rewards system in Influitive has been a great motivator for our customers to engage more with our brand
July 28, 2024
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Lisa G
Fostering Community: Influitive's Peer-to-Peer Networking Boosts Brand Success
The peer-to-peer networking feature of Influitive has fostered a sense of community among our customers, which has been beneficial for our brand
July 21, 2024
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Mark S
Excellent tool for uniting your community!
I think Influitive is fantastic! It's a tool that enhances our customer retention, engagement, and revenue by letting us target various audiences with customized content, regardless of the industry or geographical location. We can interact and build relationships with customers globally, empowering them and creating brand advocates. The product is very user-friendly for community needs. The team is actively involved in software and feature development, making changes and improvements to the software. However, like any company, features and updates need to be prioritized, and sometimes what we see as a priority might not align with the broader landscape. Updates can sometimes take a while to come through, but despite this, I feel listened to and appreciated with my suggestions to improve the features and software.
July 14, 2024
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Thomas
Exceptional Customer Support at Influitive
The customer support team at Influitive is exceptional. They are responsive, knowledgeable, and always ready to assist
July 7, 2024
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Andrea Garcia
Effortless Campaign Management with Influitive
The ease of creating and managing campaigns on Influitive is commendable. It has saved us a lot of time and effort
June 30, 2024
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Amanda W
Overflowing Praise for Influitive!
I highly commend the support and Success team of Influitive! They are indispensable to my job and are true partners. The software is user-friendly with increasing integrations that make my work easier. I have no complaints at all! It's very engaging and easy to use.
June 23, 2024
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Diane
Influitive: A Must-Have for Customer Advocacy!
Influitive allows me to engage with our customers on a personal level, beyond just materialistic aspects. The support team is very responsive and helpful. They are also working on adding a messaging feature, which I am excited about.
June 16, 2024
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Tyler W
Influitive: Key to a Thriving Customer Community!
Influitive is an essential tool for our company, helping us engage with our top customers. There have been times when some features were not active or available, which could have made things easier. However, Influitive is great at listening and improving the product by adding features that users want to see.
June 9, 2024
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Hannah Garcia
Influitive: Unrivalled in Community Advocacy Software!
I've been using Influitive for over 4 years and I'm extremely impressed with it. It's user-friendly and even though there are times when some features stop working, the customer service team is outstanding in fixing these issues quickly. I value its contribution to enhancing customer journey and engagement.
June 3, 2024
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Kyle Garcia
Influitive: A Solid Community Platform, Rewards System Questionable
I use Influitive as my main customer hub for disseminating information, news, content, events, and product updates. Its model of information sharing and discussion boards is effective. However, the rewards aspect is difficult as it's hard to see the value of customer feedback against the money spent on rewards. It's a good community platform with enjoyable discussion boards that simplify customer engagement. However, the rewards don't always elicit genuine responses and it's challenging to correlate the value between the money spent and the feedback received from customers.
May 25, 2024
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Denise M
Boosting Brand Visibility with Influitive's Analytics and Advocacy Marketing Tools
Influitive's robust analytics tools have provided valuable insights into our customer behavior, helping us tailor our strategies effectively. The software's advocacy marketing features have significantly boosted our brand visibility
May 18, 2024
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Samantha G
Flexible and Customizable: Influitive's Impressive Platform Tailored to Our Needs
The flexibility and customization options offered by Influitive are impressive. We've been able to design the platform to suit our specific needs
May 12, 2024
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Gerald J
Outstanding Platform for Driving Customer Advocacy Initiatives!
Influitive is an excellent tool for starting and managing a customer advocacy program. It provides strong reporting features and outstanding customer service. It also integrates with many helpful tools, such as Sendoso, which drives our entire rewards catalog. I couldn't operate my program without it. However, some features are not user-friendly and I wish there were more customization options. We've received customer feedback on desired changes that we can't make. Also, while the reporting features are extensive, the large amount of data can be hard to understand and sort through, though this is getting better.
May 5, 2024
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Jose Smith
Intuitive Platform with Gamification and CRM Integration
its intuitive interface and gamification features have made it a hit among our users. The platform's ability to integrate with our CRM has streamlined our processes
April 28, 2024
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Beverly
Empowering Advocacy: Fostering Customer Engagement and Relationships with Influitive
I've had a wonderful experience with Influitive, even when handling multiple reporting queries. They're always available to help and offer support. I value the simplicity of Influitive. I became an Admin in the past year and found the learning curve to be quite small. I can easily find support articles for assistance and if I still have questions, my CSM is extremely helpful and reachable. Moreover, the VIP community is a great resource for networking and exchanging ideas with other experts. I genuinely love this community and the chance to connect and grow. However, reporting still poses a challenge for me. I aim to create a narrative for organizational leaders, but often struggle with understanding where and when the numbers are coming from.
April 21, 2024
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Marilyn Davis
Excellent Tool for Customer Engagement
I appreciate the simplicity and user-friendliness of Influitive. I can easily navigate through most of its features without needing to consult support or reference articles. I am particularly impressed with the responsiveness and helpfulness of my CSM, who always provides quick and thoughtful responses to my weekly emails. I find the templates for challenges and campaigns very useful for content creation, as I can either use them directly or draw inspiration from them. However, I sometimes find the admin side of things a bit frustrating, especially when trying to navigate back just one page and it takes me farther back. I also noticed that many templates assume that everyone has access to the discussion forum.
April 14, 2024
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Walter Johnson
Improved Customer Engagement with Influitive
Influitive has greatly improved our customer engagement
April 13, 2024