Prelo Reviews

Pros from reviewers

• High-quality garments: Prelo offers high-quality clothing that maintains its shape even after washing, giving the appearance of custom-made garments

• Efficient return process: Prelo handles returns efficiently. If a customer is not satisfied with the size or the product, they can easily return it and exchange it for another

• Fast delivery: Despite some negative experiences, many customers have reported receiving their orders earlier than expected, even when they only paid for standard delivery.

• Good prices: Prelo offers good prices for their products, making them worth the money. They even offer sales and discounts, like a 60 percent off on a faux fur hooded coat

• Comfortable fit: The clothes from Prelo are known for their comfortable fit. Even if the sizing tends to run a bit looser than other brands, many customers prefer this

Cons from reviewers

• Poor customer service response: There are instances where customer queries and complaints via email are not responded to, leading to dissatisfaction

• Inconsistent delivery service: Some customers have reported not receiving their orders on time, even when they have paid for next day delivery

• Inconsistent refund process: Some customers have reported issues with the refund process, where they were informed of a refund but did not receive it in the expected timeframe

• Lack of communication: There have been instances where customers were not properly informed about changes to their orders, such as refunds instead of exchanges, leading to confusion and dissatisfaction.

• Sizing issues: While some customers find the sizing to be perfect, others have reported that the sizes run a bit larger than other brands, which could lead to returns or exchanges